Privacy Policy

Introduction

Welcome to https://tesla-factory-authorized-repair.collision-talk.com (hereafter referred to as “Tesla Factory Authorized Repair” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, storage, and handling of personal information in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales and Service Act (UCPA), Connecticut’s ConnectiCut Data Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and more.

Scope

This policy covers all aspects of our website, applications, online services, and products offered under the domain https://tesla-factory-authorized-repair.collision-talk.com. Please note that this policy does not extend to third-party platforms or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices for the following interactions:

Using our applications and services as an authorized user
Visiting any of our websites linked to this Privacy Policy
Receiving communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect a range of personal data to enhance your experience with our services and improve our operations. The types of personal information we gather include:

Account Information: Details related to your user account creation and maintenance, such as usernames, passwords, email addresses, and profile preferences.
Payment Information: Data necessary for processing payments, including cardholder names, credit card numbers, expiration dates, and security codes.
Financial Information: Transaction history and financial records associated with your use of our services.
Purchase Information: Records of products or services you have purchased from us, including order details, delivery addresses, and purchase amounts.
Mobile Device Identifiers: Unique identifiers from your mobile device for the purpose of providing personalized content and services.
Location Data: Information about your geographical location when using our applications or visiting our websites.
Feedback: Your comments, suggestions, reviews, and responses to surveys or feedback forms.
Social Media Information: If you interact with us on social media platforms, we may collect data from those platforms, such as user IDs, profile pictures, and public posts.
Product Information: Details about products you express interest in or purchase from our online store.

We gather this data through direct user input, automated tracking technologies (like cookies), and third-party service providers who assist us in providing services.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your device that serve various functions:

Strictly Necessary Cookies: These ensure basic functionalities of our website, such as allowing you to navigate through pages.
Preference Cookies: Used to remember your preferences and settings, like language selection.
Analytics Cookies: Enable us to understand user behavior and improve our services by collecting aggregated data about site usage.

Users have the option to control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or permitted under applicable laws. The specific retention periods vary based on the type of data and its purpose:

Account information is retained until your account is active and may be kept after that for legal or tax reasons.
Payment details are stored securely in compliance with cardholder data security standards and may be retained for a period beyond the completion of a transaction to resolve disputes.
Purchase history and financial records are typically kept for billing, tax, and accounting purposes.
Other types of personal information are deleted or anonymized once they are no longer needed for the original purpose, unless required by law.

Security Measures

We prioritize the security of your personal data and implement robust measures to protect it:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
Access Controls: Only authorized personnel have access to sensitive data, and we maintain rigorous internal policies and procedures.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Right to be Forgotten: Demand the deletion of your data in specific circumstances.
Restriction: Limit our processing of your data under certain conditions.
Portability: Receive your data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific or all purposes.
Non-Discrimination: Be free from discriminatory practices based on personal data exercises.

To exercise these rights, please contact our Privacy Team via the communication channels provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically. Your continued use of our services after such changes constitute your acceptance of the updated policy.

Contact Information

For any questions, requests for information, or data-related inquiries, please contact us:

Email: [email protected]
Mail: [Insert Address]

We value your trust in our privacy practices and are dedicated to maintaining transparency throughout your interaction with Tesla Factory Authorized Repair.